At Astral Esports, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase may be required.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Once the returned item has been received and inspected, a refund will be processed to the original payment method. Processing times may vary depending on the payment provider.

Certain items, including personalized, custom-made, or final-sale products, may not be eligible for return or refund.

Astral Esports reserves the right to refuse returns that do not meet the conditions outlined in this policy.

For return requests, refunds, or assistance, please contact us at info@astralesports.gg.